Reference

How We Handle Your Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your login secure. This policy explains what we gather, how we use it, and how you can request changes or deletion.

Account dataPayment recordsDevice detailsCookie consentWithdrawal verification
BengalWin How We Handle Your Information
DATA HANDLING

How We Protect and Use Your Information

We encrypt login credentials and payment details in transit and at rest. Session tokens expire after a period of inactivity, forcing a new login. Withdrawal verification checks account ownership before releasing funds, reducing fraud risk for both you and us.

Collection and Purpose

We gather account details, payment records, device fingerprints, and game activity to verify identity, process deposits through bKash, Nagad and Rocket, prevent duplicate accounts, and meet local financial reporting rules where they apply.

Cookies and Tracking

Essential cookies keep you logged in and remember language preferences. Analytics cookies show us which games visitors open most. You can block non-essential cookies in browser settings without losing core account functions.

Security Measures

Login credentials are hashed, payment details are tokenized, and sensitive documents are stored in encrypted folders. We monitor login patterns for unusual activity and lock accounts if we detect suspicious behavior.

Retention and Deletion

Financial records are kept for the period required by local regulation, typically several years. Session logs are purged after account closure or extended inactivity. Request deletion through support and we'll clear what we're legally allowed to remove.

DATA REQUESTS

Contact Us About Your Information

If you want to see what data we hold, correct something, or request deletion, reach us through any of these channels. Privacy requests are handled by our compliance team and typically answered within a few business days.

Team online

Live Chat

Open the chat widget in your account dashboard or from the homepage footer. Tell the agent you have a privacy or data request and they'll route it to the right team for review.

Email Support

Send your request to the support email address listed in the contact footer. Include your registered phone number or account ID so we can verify your identity before releasing any personal information.

Account Settings

Log in and visit account settings to download a copy of your transaction history, update contact details, or close your account. Deletion requests submitted through settings are forwarded to compliance for processing.

Privacy Policy Questions

We collect your phone number, a password you choose, and device details. When you deposit through bKash, Nagad or Rocket, we log the transaction ID and amount for your account history and fraud prevention.

Yes. Contact support through live chat or email with your account ID. After verifying your identity, we'll send a copy of your registration details, payment history, and game activity within a few business days.

We retain deposit and withdrawal logs for the period required by local financial regulation, typically several years after your last transaction. Session data and device fingerprints are purged when you close your account or remain inactive beyond our retention window.

We share payment details with bKash, Nagad and Rocket only to process deposits and withdrawals. We do not sell your data. Law enforcement or regulatory bodies may request records where local law requires disclosure.

Log in to account settings and submit a closure request, or contact support directly. We'll close your account and delete what we're legally allowed to remove. Transaction records required for financial compliance will be retained per regulation.

Essential cookies keep you logged in and remember language preferences. Analytics cookies track which games you open. You can disable non-essential cookies in your browser settings, though it may limit some features like saved preferences.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.